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FAQ

What is the difference between Freeview and Freesat?

A – Both are TV services.  Freeview is received through a TV Aerial and Freesat is received via a satellite dish and is a good choice if you live in a poor Freeview reception area.  Please call for further advice.

Do I need a digital aerial?

A – There isn’t such a thing as a ‘digital aerial’ it is called a wideband aerial which helps receive digital TV and radio programmes.  If you have an old analogue aerial you may need a wideband aerial to help distribute new digital broadcasts around your home.  We can happily advise you on the type of aerial system required for your area.

In some cases a new aerial is not required; it could be a small fault like a damaged cable or faulty connection for example.

We can fault find, install TV aerial systems and can service and repair existing systems to work like new again.

We are happy to give advice over the telephone if you need further guidance and can come out and leave you with a free quotation if you wish.

How can I re-tune my TV?

A – You would find guidance on re-tuning your TV within your instruction booklet that came with your TV.

To find out dates for re-tunes in your area click here  http://www.digitaluk.co.uk/

Don’t know how to re-tune your TV? Call now for free advice, we are happy to help.

I have re-tuned my TV and have wrong region?

A – You may need to manually tune in your TV instead of doing an automatic tuning. If you still are experiencing problems then you aerial may need some attention.   If you need further help on re-tuning or would like a free quote then please call.

I have water in my aerial wire/coaxial cable what should I do?

A – Disconnect from any equipment immediately and feel free to contact for further help and guidance on what to do to fix this.

Can I run more than one TV/Freeview box off my existing aerial?

A – Yes this is possible, we may be able to use your existing aerial and distribute the signal around your home to as many rooms as required.  Please call and we are happy to give further advice.

Can I mount my TV on the wall?

A – Yes in many cases TVs can be mounted on a wall, over a radiator, fireplace or on plasterboard but a site survey is recommended prior to this.  Please call to discuss TV mounting options best suited for your needs.

Please click here to see our gallery of before and after pictures from happy customers.

What are my TV wall mounting options?

A – There are two options. We can use trunking and extension leads that would be surfaced mounted on the wall and visible but would be discreet and tidy.  The second option would be to chase out the wall, bury the cable into the wall, re-plaster the area and all that would be visible would be the TV on your wall. We have a qualified electrician and builder to help with this installation.

Please call for further advice, we are happy to help and give guidance.  View our gallery of before and after pictures here.

Can I have a plug in aerial socket fitted?

A – Yes, please call and I am happy to give advice.

My picture is breaking up/going into squares/pixellating, is this my aerial?

A – It could be many reasons; it could be a small fault that can be easily fixed like damage to a cable, faulty connection or could be that you require a new aerial as your existing aerial may be old or damaged due to bad weather conditions.  We can fault find or replace your aerial depending on what is required.  Please call for advice or to arrange a free quote.

I am missing Freeview channels? 

A – If you have previously had good coverage and then lost some channels then first try to re-tune your digital box or TV, if the problem still remains then try to clear the memory on your box before re-tuning.  Turn everything off, unplug the aerial and then switch equipment back on and try re-tuning again.  Do a full re-tune if necessary following your manual.  If you find the problem still remains then it could be a fault with your aerial.  Please call for free advice on re-tuning.

Can I run more than one satellite receiver off my dish?

A – Yes this is possible, please call for advice.

Is there such a thing as a digital aerial?

A – No, it is correctly known as a wideband aerial but nick named a ‘digital aerial’. A wideband aerial helps you receive digital TV and radio programmes.

Can I receive all Freeview services where I live?

A – To find out what Freeview channels are available in your area please click here: https://www.freeview.co.uk/channels-at-your-address

I live in a 3 storey building, is it a problem to fit an aerial?

A – No this is not a problem, please call for advice and we will be happy to assist.

I have a problem with my points, can you repair these?

A – Yes, we would be happy to call out, use our certified signal meter to diagnose the fault and leave you with a free quotation. Please call for advice.

Can you replace my sky dish?

A – Yes, we can install new satellite dishes and we can also service and repair existing to work like new again, please call for a free quote.

Is all your work guaranteed?

A – All our work and new parts used are guaranteed for 12 months from the date of receipt.

Do you cover my area?

A – We cover in and around South Yorkshire on a weekly basis; please contact us for further assistance.

Do you have to be home for work to be carried out?

A – No this isn’t always necessary, please call for further advice.

Do you install Sky and Freeview?

A – Yes, please contact us for advice.

Do I need a new aerial?

A – There are many reasons for bad reception or picture breakup; for example it could be a small fault that can be easily fixed like damage to a cable, a faulty connection or it could be that you require a new aerial as your existing aerial is old or been damaged due to bad weather conditions.  We can fault find or replace your aerial depending on what is required.  Please call for advice or to arrange a free quote.

Will a digital aerial guarantee a better television signal?

A – Yes, the wideband aerial (which was nick named ‘digital aerial’) will help you receive digital TV and radio programmes.  You may struggle with signal and picture break-up with an old analogue aerial so it is advised to upgrade.  Please call for a free quote or advise.

Can I have an aerial installed inside my home (e.g. loft)?

A – Yes if you live in a good reception area.  We can test your signal strength with our certified metre and leave you with a free quote.  Please call for further guidance.

How many TV’s/rooms can I run off one aerial?  

A – Depending on signal strength in your area you will need either a splitter or amplifier and we can distribute around as many TVs as required.  Please call for a free quote.